Returns & Exchanges

At The Formularx, we stand by the quality of our skincare formulations and offer a 15-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, we are here to help you find the right solution for your skin.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Quality Inspection

  Ensure the product is in its original packaging and seal; then, upload a photo of the item to our portal for a quick preliminary review.

• 3.
  Pack and Ship

  Once approved, download your prepaid shipping label and securely package your items to prevent damage during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our laboratory team verifies the condition of the return, your refund will be processed to your original payment method within 5-7 business days.