Frequently Asked Questions
Everything you need to know about your skincare journey with The Formularx.
Are your products suitable for sensitive skin?
Yes, our formulas are developed with dermatologically tested ingredients designed to be gentle yet effective. We recommend performing a patch test before full application.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.
What is your return policy?
We offer a 15-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are The Formularx products cruelty-free?
Absolutely. We are committed to ethical beauty, and none of our products or ingredients are tested on animals.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the processing phase and cannot be altered.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and popular digital wallets. All transactions are processed through a secure, encrypted gateway.